The International Committee of the Red Cross (ICRC), Abuja Delegation is looking for a suitable candidate to fill the vacancy below:
Job Title: ICT Helpdesk Technician
Location: Abuja and Sub-delegations
Main Responsibilities
- Provide helpdesk IT support to internal customers, assisting them with hardware, software, network end communications problems by phone, email and/or desk-side support
- Monitor and respond quickly and effectively to requests received through the IT helpdesk
- Install, test and configure new workstations, peripheral equipment and software
- Assist with creating and updating of all documentation relating lCT Service and procedures
- Contribute to team meetings and play an active role in the development of the service delivered by the team
- Comply with all the organization's policies end procedures, In particular those relating to the delivery of ICT services and information security
- Responsible for the IT stock: ensure stock is in order, organize and control movements of goods IN & OUT maintaining accurate records.
- Responsible of the Supply Chain of the IT Department: ensure correct entering of IT Requisition Orders into ICRC databases and process of validation with the different responsible departments
- Provide reasonable availability for any out-of-hours activities as required.
Required Qualifications
- University Degree in ICT domains (Electronics, Telecommunications, Computer Systems)
- 3 years' work experience
- Excellent command of written and spoken English
- Ability to interpret any situation with accuracy and to present a synthesis of a problem to a collaborator
- Capable of assessing situation in the field office and remotely initiate necessary actions
- Knowledge of basics of ITIL (incident management)
- Additional vocational training in administration, logistics or similar field
- General technical skills including knowledge of Microsoft Windows, Microsoft Office suite
- Good planning and organizational skills
- Strong team player able to work effectively with diverse users
Personal Requirements
- Strongly motivated by humanitarian work
- Ability to work independently, capacity to take initiatives, ability to Integrate changes In a fast paced environment
- Good communication skills
- Organized, punctual and reliable
- Sound ability to apply ICRC rules and working procedures
Application Closing Date: 26th June, 2015.
How to Apply
Interested and qualified candidates should send their application letter, curriculum vitae and contact details of three referees to:
The HR Manager,
ICRC Delegation Abuja,
No. 31 Pope John Paul II Street,
Maitama,
Abuja.
Note
- Please clearly Indicate CT Help Desk on the envelope.
- Only short-listed candidates will be contacted.
