Konga.com is Nigeria's largest online marketplace. We launched in July 2012 and our mission is to become the engine of ecommerce and trade in Africa.
We serve an ever expanding customer base, offering products that span various categories including Phones, Computers, Clothing, Shoes, Home Appliances, Books, Healthcare, Baby Products, personal care etc and our range of services are designed to ensure optimum levels of convenience and customer satisfaction. These services include our lowest price guarantee, free return policy, order delivery-tracking, dedicated customer service support and many other premium services.
Konga chooses to empower Nigerians to sell their products to a wider audience. We give the local merchant nationwide reach and shipping services. Konga believes in a Nigeria where every small or large business owner is given an opportunity to succeed.
We are recruiting to fill the below position:
Job Title: Workforce Management Specialist
Location: Lagos
Reports To: Manager, Workforce Management
Business Unit: Konga
Job Type: Full-Time
- University degree
- 3 years post NYSC
- Demonstrates creativity in social media interactions
- Proficient in content marketing theory and application. Experience sourcing and managing content development and publishing.
- In-depth knowledge and understanding of Social Media (Facebook, Twitter, Nairaland etc.)
- In-depth knowledge and understanding of social media platforms and their respective participants (Facebook, Digg, Youtube, Twitter, Flickr etc.) and how they can be deployed in different scenarios.
Job Description
- The ideal candidate will possess experience in typical workforce management disciplines: scheduling, RTA, intermediate level reporting skills, and experience optimizing manpower in contact center environments.
- The ideal candidate would also support and own proactive tactical workforce management responses to address service level challenges. In this role you will experience a wide range of problem solving situations that require immediate real time intervention, as well as short term scheduling management and planning.
Skills & Competencies
Must be flexible and innovative in approach to contact centre operations management, evolving new techniques in pursuit of operational efficiency. Thorough understanding of contact centre dynamics is mandatory.
Application Closing Date: Not Stated.
Method of Application
